CASE STUDY
Futureshirts transforms fulfillment operations with inVia’s AI Automation Software
At a Glance
Futureshirts, a leading entertainment merchandising company, partnered with inVia Robotics to modernize operations and meet rising customer demands. By deploying inVia’s warehouse intelligence platform, they achieved:
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500% productivity increase through optimized workflows
and efficient route planning -
90% faster restocking from reserve to pick zones with Replenishment module
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Customer service exceptions cut in half during peak season
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Onboarding time shortened from weeks to less than an hour with inVia PickMate’s intuitive interface
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Real-time visibility into labor performance
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Futureshirts, a leading entertainment merchandising company based in Nashville, has built its reputation on enhancing client experience and embracing innovation. As demand grew, the company faced the challenge of implementing a comprehensive solution to optimize every aspect of its fulfillment process, from managing inventory and improving order fulfillment to enhancing labor management.
To address these needs, Futureshirts deployed inVia’s intelligent warehouse automation software, which leverages decision intelligence, dynamic scheduling, and data visualizations to create the next generation of warehouses.
“We partnered with inVia because their platform handles every part of our fulfillment process, from picking and replenishment to inventory and labor management. Everything works together smoothly. It’s helped us stay innovative, scale faster, and deliver on our mission to make merch easy for our clients.”
Corey Neal, CEO, Futureshirts
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The Solution
AI automation software to synchronize all fulfillment tasks
AI automation software synchronizes all fulfillment tasks
inVia implemented inVia Logic intelligent automation platform, which makes more than 1 million decisions each day to orchestrate all of the resources in the facility telling them what to do, when to do it, and where inventory should be located. By coordinating workflows across picking, replenishment, and inventory management, it ensures every aspect of warehouse operations works in sync. Futureshirts achieved a 500% boost in productivity as the system continuously reassesses priorities and reallocates resources to maintain peak performance.
inVia Replenishment module optimizes inventory restocking
inVia Logic Replenishment module dynamically triggers replenishment based on order volume and threshold values, ensuring inventory is always available where and when it was needed.
Implementing this module allowed Futureshirts to reduce restocking time from days to hours. It also provided real-time synchronization between e-commerce front-end platform and warehouse inventory, enabling faster and more accurate order processing.
inVia PickMate efficiently guides employees with simple instructions
On the warehouse floor, the inVia PickMate productivity tool transformed the onboarding process with its intuitive interface and step-by-step guidance for pickers. Employees quickly adapted to the system, reducing training time from two weeks to just one hour. In addition to speeding up operations, inVia PickMate significantly reduced mispicks – bringing order accuracy to virtually 100% – while also improving worker productivity.
Advanced reporting that offers data-driven insights and optimization
Futureshirts gained real-time visibility into their warehouse performance through inVia’s advanced dashboards and reports. These tools provided actionable insights into labor productivity, daily fulfillment progress, and inventory control. With 3D modeling capabilities, Futureshirts optimized inventory placement and pick zones, making items easier to access and further improving workflow efficiency. This data-driven approach minimized disruptions and ensured a seamless flow of inventory throughout the warehouse.
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The Result
After deploying inVia’s solution, Futureshirts achieved:
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500% productivity increase through optimized workflows and efficient route planning.
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350% increase in order processing rates, ensuring faster throughput to meet growing customer demands.
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99% decrease in picking errors, resulting in nearly flawless order accuracy and enhanced customer satisfaction.
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Replenishment times reduced from days to hours, enabling quicker inventory turnaround.
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Onboarding time cut from weeks to less than an hour, allowing new team members to contribute almost immediately.
With inVia’s holistic system, Futureshirts now benefits from intelligent optimization and orchestration across its fulfillment workflows, delivering faster, more accurate service with scalability and efficiency.
Improvements that powered
peak-season success
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End-to-end fulfillment optimization: inVia’s system increased order throughput and kept fulfillment on pace with holiday demand —ensuring orders were picked, packed, shipped, and tracked within customers’ tightest expectations.
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Customer service exceptions reduced by 52%: Smoother workflows and greater order accuracy meant fewer issues and escalations, even as order volumes surged.
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Faster onboarding with fewer errors: Thanks to inVia PickMate’s intuitive interface, seasonal staff could quickly learn the system and accurately fulfill complex orders.
- Smarter inventory placement and visibility: Advanced modeling placed fast-moving SKUs in optimal zones, while real-time dashboards gave managers the insight to make fast decisions and keep operations flowing.
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