Careers at inVia Robotics

JOB RESPONSIBILITIES

· Support project administrative tasks across multiple projects
Create Customer Slack Channels, Customer Email Distribution list, and JIRA ticket templates to support standard project implementation.
· Support the technical project manager in building a project timeline so the customer and inVia teams can be successful based on the project milestones and Go-Live dates. Coordinate with cross-discipline team members to ensure all parties are on track with project requirements, deliverables, deadlines, and schedules.
· Support Technical Project Managers with coordinated weekly status updates.
· Test the system independently prior to customer testing to ensure correct functionality across a broad range of situations and specifically for the customer’s configuration.
· Conduct system walkthroughs with the customer, explaining the expected flow, discussing any possible issues with the system or the processes, and escalating those issues to the appropriate channels.
· Communicate with internal and external customers throughout the project lifecycle in support of the Technical Project Managers.
· Assist in creating JIRA tickets for TPM’s projects.
· Ability to translate customer needs to actionable JIRA tickets.
· Maintain JIRA tickets in an orderly fashion by grooming and updating the ticket status.
· Coordinate project status follow-ups with the ROC team, ENG, QC team, Robot deploy, etc., on project-related tasks, JIRA tickets, and deliverables.
· Support scheduling meetings and weekly syncs with the customers and internal members as requested by the Technical Project Managers.
· Support customer-facing meetings and the Technical Project Managers by preparing for specific topic meetings, i.e., set up notes/JIRA EPIC tickets, etc.
· Send out project-supporting documentation to customers: user guides, measurement guidelines, etc.
· Create customer-facing documentation when requested.
· Support customer application setup and support by creating login credentials, updating inVia applications for access, etc.
· Coordinate the responses to questions asked by the ROC team and operations team – by providing necessary details for carrying out project tasks, i.e., further clarifications, between the Technical Project Manager and the Solutions Engineering teams.
· Coordinate due dates and prioritization of work to inVia operations team based on project schedule deliverables.
· Work with RDops on gathering and organizing the details for measurements, rack type, tote dimensions, etc., to support 3D warehouse layout configuration.
· Coordinate robot preparation with the internal QC team.
· Coordinate shipping and scheduling details internally as well as with customers.
· Assist infrastructure team with networking details and set up for Robot deploy—server cab preparation, information, etc.
· Run Jenkin’s jobs for whitelisting IPs for customer access to environments.
· Create security groups for new customer environments.
· Create/support Slack channels for new customers.
· Collaborate and work effectively in a team setting.
· Advocate for the customer and press to ensure that customer issues are dealt with in a timely manner

JOB REQUIREMENTS

· Entry-level position
· Able and willing to travel and work at customer sites. Ability to travel up to 10%-20%.
· Highly effective written/verbal communication skills, as well as the ability to do what is needed to move the project forward.
· Deadline and detail-oriented.
· Work independently in a fast-paced and rapidly changing environment.
· 1-2 years of previous experience with project management processes.
· 1-2 years of experience in warehouse automation or the Software Development life cycle process.