Careers at inVia Robotics

JOB RESPONSIBILITIES

• Support project administrative tasks across multiple projects simultaneou
• Create Customer Slack Channels, Customer Email Distribution list, JIRA ticket templates, and EPIC to support project implementation standards.
• Support the technical project manager in building a project timeline so the customer and inVia teams can be successful based on the project milestones and Go-Live dates. Coordinate with cross-discipline team members to ensure all parties are on track with project requirements, deliverables, deadlines, and schedules.
• Support Technical Project Managers with coordinated customer weekly status updates.
• Test the system independently prior to customer testing to ensure correct functionality across a broad range of situations, specifically for the customer’s configuration.
• Conduct system walkthroughs with the customer, explaining the expected flow, talking through any possible issues with the system or the processes, and escalating those issues to the appropriate channels.
• Communicate with internal and external customers throughout the project lifecycle in support of the Technical Project Managers.
• Creation of JIRA tickets for projects.
• Ability to translate customer needs to actionable JIRA tickets.
• Maintain JIRA tickets in an orderly fashion by grooming and updating the ticket status.
• Coordinate project status follow-ups with ROC team, ENG, QC team, Robot deploy, etc. on project-related tasks, JIRA tickets, and deliverables.
• Support scheduling meetings and weekly syncs with the customers and internal members as requested by the Technical Project Managers.
• Support customer-facing meetings and the Technical Project Managers by preparing for specific topic meetings i.e., set up notes/JIRA EPIC tickets, etc.
• Send out project-supporting documentation to customers: user guides, measurement guidelines, etc.
• Create customer-facing documentation when requested.
• Support customer application setup and support by creating login credentials, updating inVia applications for access, etc.
• Coordinate the responses to questions asked by the ROC team and operations team – by providing necessary details for carrying out project tasks, i.e. further clarifications, between the Technical Project Manager and the Solutions Engineering teams.
• Coordinate due dates and prioritization of work to inVia operations team based on project schedule deliverables.
• Work with RDops on gathering and organizing the details for measurements, rack type, tote dimensions, etc. to support 3D warehouse layout configuration.
• Coordinate robot preparation with the internal QC team.
• Coordinate shipping and scheduling details internally as well as with customers.
• Assist infrastructure team with networking details and set up for robot deployment. Server cab preparation, information, etc.
• Run Jenkin’s jobs for whitelisting IPs for customer access to environments.
• Create security groups for new customer environments.
• Create/support Slack channels for new customers.
• Collaborate and work effectively in a team setting.
• Advocate for the customer and press to ensure that customer issues are dealt with in a timely manner.

JOB REQUIREMENTS

• Able and willing to travel and work at customer sites.  Ability to travel up to 10%-20%.
• Highly effective written/verbal communication skills as well as the ability to do what is needed to move the project forward.
• Deadline and detail-oriented.
• Demonstrated experience with Microsoft Office suite, Google Docs, G-Suite, JIRA, Monday.com, and CAD viewers
• Work independently in a fast-paced and rapidly changing environment.
• 2-4 years of previous experience with program management processes.
• 1-2 years of prior experience in the warehouse automation field or in the Software Development life cycle process.

JOB RESPONSIBILITIES

• Act as an escalation point for all issues arising from robots and the robotic system
• Prioritize, troubleshoot and resolve robotic/system issues at multiple customer sites in parallel. 
• Monitor health and performance of servers, virtual machines, robots, and all associated systems and use critical thinking and cross-functional teamwork to support day-to-day operations.
• Act as support for our onsite Support Technicians and any customers who interact directly with inVia RaaS or SaaS.
• Maintain continuous availability and responsiveness when working with other teams to resolve issues
• Serve as remote support for all robot and robotic systems maintenance in the field
• Maintain and continuously update the inVia knowledge base with new processes and solutions as they occur
• Document and track incidents in the ticketing system
• Promote and conduct good technical housekeeping practices
• Maintain a customer-centric, safety-first attitude

JOB REQUIREMENTS

• Familiarity with Linux Operating Systems (Ubuntu preferred), use of terminal is a must.
• Use of best practices for Linux systems administration and network troubleshooting.
• High energy, self-motivation, and a dedication to excellence – motivated to take on difficult and rewarding challenges
• Flexibility with work hours and workdays
• Excellent communication skills – maintain consistent, open communication with other team members and members of supporting departments
• Ability to prioritize and logistically support multiple production environments at a fast and dynamic pace
• Ambitious, curious, and eager to learn – excited about robotics and logistics
• knowledge of WIFI networking preferred
• Ability to work successfully with minimal supervision
• Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors
• Able to correlate or collate behaviors and data from multiple symptoms and present data regarding high-priority incidents
• Ability to escalate and coordinate inter-departmental troubleshooting efforts

Company Description

inVia Robotics is a Southern Californian technology company founded in 2015 that provides the next generation of robotics warehouse automation solutions for eCommerce distribution centers and supply chains. As the developer of the world’s first “Robots-as-a-Service” autonomous mobile robot picking and goods-to-person system, inVia is powering the future of warehouse productivity without disrupting the ecosystem of a business’s operations.

Looking for a new challenge in an 80-billion-dollar industry that is being defined by the minute? Changes in the eCommerce, internet service-based IT and robotics industries are moving at high velocity, and inVia sits at the intersection of all three. Taking on new, unsolved problems is in our DNA. Looking for highly motivated technical self-starters who love to learn on a daily basis and can handle a continuously evolving software application stack that is iteratively changing to meet our customers’ needs at a startling pace. 

JOB RESPONSIBILITIES

• Work with our numerous customers to understand customer needs
• Configure the Warehouse Workflow Application via SQL Queries and code manipulation to optimize workflows and improve productivity and efficiency of overall order fulfillment processes.
• Identify and resolve application issues resulting in undesired or unaccounted for behaviors. 
• Serves as an escalation point to resolve application-based issues fielded by Tier 2 Application support.
• Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organization.
• Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems.
• Perform queries in postgres, analysis of service and server logs, truncating log files to clear space, etc.
• Working with Engineering at a close level to perform tasks like product validation at a very early phase of development, before initial roll out to the Operations Department in order to reduce test time and create a clearly defined path from Engineering to Production.
• Attends meetings with Engineering teams in order to provide insight as well as steer efforts for an operationally sound result.
• Serves as an escalation point for the Tier1 ROC resources for issues arising in production.
• On call rotation for 24/7 escalation when applicable.
• Improve configurations at new production sites.
• Assist the ROC Management in ensuring quality control in a dynamic and scaling environment.
• Maintain and improve support quality per organizational KPIs
• Flexibility with work hours and work days
• Ambitious, curious, and eager to learn – excited about robotics and logistics

Initial Robotic System Setup

• All robotic system and application configuration.
• Site optimization in robotic picking simulations to maximize throughput.
• Monitor and execute the release of engineering updates into prod (robots and application)
• Initial testing and configuration of Robotics Systems at new customer sites with requirements.

Desirables

• Linux experience 3-5 years (Mid to Senior levels)
• Postgres SQL (or other DB) experience 3 to 5 years (Mid to Senior Levels)
• Python or similar experience 3 to 5 years (Mid to Senior Levels)
• Customer Service Experience
• Monitoring nation-wide or global infrastructure on a 24/7 basis for health and uptime
• Excellent communication both written and verbal.
• Willingness to work flexible hours and shifts.
• High energy, self-motivation, and a dedication to excellence – motivated to take on difficult and rewarding challenges

Nice to Have

• 1 year of postgres experience or coursework
• Technical Degree or Certification
• Accustomed to 24/7 on call escalation

JOB RESPONSIBILITIES

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.

JOB REQUIREMENTS

• Attention to detail
• Highschool diploma or higher

JOB RESPONSIBILITIES

• Perform site surveys of customer facilities and IT infrastructure with precision and rigor.
• Provide Documentation gathered during site surveys to Engineering, Sales Solutions and leadership so smart decisions can be made about how to implement.
• Setup racks and totes for new customer infrastructure testing in inVia HQ.
• Actively plan, organize and prioritize execution of multiple projects from inception to completion.
• Collaborate with multiple internal and external teams via documentation and communications necessary to keep all teams synced over the course of a project.
• Act as the primary contact for escalations during implementation phases
• Lead temporary labor to perform critical manual tasks while ensuring high quality of work is completed before deadlines expire.
• Assess pain points and issues to scale and refine deployment time and reduce operating costs. Work with leadership to implement new processes or vendor changes as appropriate.
• Attend daily and weekly meetings to ensure customer expectations are understood and addressed.
• Provide status updates that give transparency to leadership
• Create meaningful metrics that give value to each project. Provide to leadership weekly.
• Create and manage weekly/monthly schedules and resource time allocation while providing transparency to external teams.
• Devise solutions in a fast-paced environment for complex issues that arise in the field
• Mentor and cultivate team members to succeed
• Conduct 90 day and yearly reviews with team members
• Conduct 1:1 meeting’s with resources to establish temperature of resources and address their concerns.
• Establish career path and growth objectives for all resources
• Establish quarterly goals and objectives for individuals and the team
• Interview potential candidates for deployment / field-tech positions
• Support and maintain office IT infrastructure expansion or reduction based on business need.

JOB REQUIREMENTS

• Bachelors degree
• Travel
• 2+ Years Linux
• 2 + Management experience
• 2 + networking experience
• Ability to work independently
• Ability to make decisions / and self-start

JOB RESPONSIBILITIES

• Prepare training material including the media and documentation.
• Conducting onsite and remote training sessions with new and existing customers.
• Provide on-site support for go-lives. Escalate issues internally to support team and management as necessary.
• Providing direction and guidance to customers during periods of implementation and upgrade.
• Coach workflows to customers to ensure successful delivery of software.
• Liaise with and escalate to the support team, engineering or infrastructure support as necessary.
• Maintaining up-to-date knowledge of product development initiatives
• Play an active role in developing, maintaining and documenting product workflows and any related processes and procedures.
• Assist with configuration and testing tasks as needed.
• Provides clear, concise, and appropriate internal and external status reports, communicating deliverables, progress, and results.

Interpersonal

• Communicate with internal and external customers throughout the project lifecycle.
• Collaborate and work effectively in a team setting
• Advocate for the customer and press to ensure that customer issues are dealt with in a timely manner

Qualifications

• Able and willing to travel and work at customer sites. Ability to travel up to 20%-30%
• Highly effective writing/verbal communication skills as well as ability to do what is needed to move the project forward
• Deadline and detail-oriented.
• Work independently in a fast-paced and rapidly changing environment

Preferred Qualifications

• 1-2 years of prior experience in the warehouse automation field.

TOP 3 DELIVERABLES IN YEAR 1

• Collaborate with inVia’s Internal and customer facing resources to execute against revenue plan.
• Collaborate and help build process behind customer engagement tool kit that will allow the Sales Engineering functions to scale within the company.
• Collaborate with customers on solution design that helps optimize ROI and efficiency gains.

WHAT YOU WILL DO

• Meet strategic annual sales objectives, projections and guidelines that support corporate objectives
• Work with the Sales Team to identify potential efficiency gains with end user customers via the adoption of inVia robotics solutions.
• Participate in joint planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive customer relationship.
• Participate in the development of sales tools, and inVia Sales team for successful rollout, implementation, and account management.
• Provide leadership frequent progress updates to allow agile corporate decision making required to meet/exceed goals.
• Direct, support and present company image, system and story to various groups, conferences and shows that leverage our sales efforts.
• Acquire, evaluate, and present new potential solutions from customers and field input to corporate.
• Develop and maintain understanding/competency of all inVia equipment and systems and share this knowledge with potential distribution partners and sales team.
• Work collaboratively as a team lead to ensure revenue attainment as a company goal.
• Create awareness for company products amongst enterprise sales team, channel partners and end user customers.
• Maintain knowledge in product, marketplace, and current business issues, and disseminate appropriate knowledge to enterprise sales team and end user customer and partners.
• Will participate in customer engagement sales calls.
• Own and execute data analysis intake and ROI, Cashflow process for end user customers and enterprise sales reps.
• Interacts with sales, marketing and partners.
• Collaborate with Development, Operations and Engineering resources to execute against customer deployment and sustained usability needs.

WHAT YOU WILL BRING TO THE TEAM

• Excellent project management skills
• Aptitude to learn technical concepts/terms
• Experience training end users
• Ability to set goals and achieve scheduled deadlines
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to work cross-functionally, independently or within a group
• Ability to travel extensively, at times with little notice
• Extensive knowledge and experience using a Customer Relationship Management System
• Self-motivated; entrepreneurial spirit
• Bachelor or Associate degree in Engineering, Preferred.

Additional Responsibilities and Duties:

• Follow all company policies and procedures.
• Uphold inVia Quality Policy and Objectives.
• Perform all other duties as required.
• Overtime as required.
• Travel as Required.

Knowledge and Skills:

• Exceptional written and oral communication skills.
• Proficiency in Microsoft Office, Salesforce or other CRM applications and webinar applications
• Familiar with CAD and warehouse layout design.
• Proficiency with Data Analysis and Business Intelligence tools (Python, R, Tableau, SQL)
• Ability to read, research and interpret business information and financial data
• Passion and alignment with our mission, vision, values & operating principles.
• Desire to own decisions and take responsibility for outcomes.
• Willingness to continually embrace personal and professional development.